Accepting projects for Q3 2026

The engineering partner behind critical systems.

For ten years, certification bodies, hospitals, telecoms, and universities have run their operations on software we design, build, and keep running. No subcontractors. No handoffs. One senior team, accountable end to end.

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check_circle30+ systems in production
check_circle3 SaaS products operated in-house
check_circle100% senior engineers
Company fact file
2015 — 2026
Founded2015 · Gjilan, Kosovo
ModelOwner-led — founders in every engagement
IndustriesHealthcare · Telecom · Certification · Education
Own productsKlinikaime · EsimHub · ThinkPOS
Core stack.NET · Angular · PostgreSQL · Azure
Response within one working day Start here
Trusted by organizations that cannot afford downtime
PECBInternational certification
KlinikaimeClinic management
EsimHubTelecom · 40+ countries
Kolegji DardaniaHigher education
Hospital ER NetworkReal-time emergency comms
Call Center NetworkERP across 30+ centers
EsimCoreeSIM e-commerce
Dispatch DeliveryLogistics · live tracking
Jona Beauty LoftBeauty studio · website
BRS FXWeb platform
…and 20+ more systems running quietly in production across the region.
01 — Track record

A decade of shipping, not pitching.

Same founders since 2015. No sales department, no offshore pyramid — every system is delivered by the senior engineers who designed it, and supported long after launch.

10yrs
In business
Founded 2015 in Gjilan — three engineers, one room.
30+
Systems shipped
Healthcare, telecom, education, logistics, hospitality.
3
Products we operate
Built, hosted, and run entirely in-house — we use what we sell.
100%
Senior team
Every engineer has shipped production systems for 10+ years.
02 — Services

One team. The whole technical surface.

From a single API to a multi-tenant SaaS platform — we own architecture, build, infrastructure, and support, so you have one accountable partner instead of five vendors.

terminal

Custom software engineering

Bespoke systems on .NET and Angular — built for a ten-year service life, not a demo.

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cloud

SaaS platforms

Multi-tenant from day one — billing, auditing, and white-label distribution included.

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account_tree

Enterprise systems & ERP

Internal tools, ticketing, and integrations — deployed across 30+ call centers and counting.

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design_services

UI / UX design

Interfaces designed and shipped by the same team — no design-to-dev gap.

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move_up

Legacy modernization

Strangler-fig migrations that replace old systems piece by piece — zero downtime.

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monitoring

Hosting, support & operation

We stay in the room after launch — monitoring, SLAs, and quarterly planning with you.

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03 — Case studies

Results our clients run on daily.

Three of our own platforms in production — designed, engineered, hosted, and supported by the same team. Real software running real businesses, every day.

Healthcare · SaaSFLAGSHIP PRODUCT

Klinikaime — the clinic operating system

Appointments, treatment plans, patient records, invoicing, and lab integrations in one workspace — used by dental, physiotherapy, and ophthalmology practices every working day.

Visit klinikaime.comarrow_outward
4 specialities
dental, physio, eyecare, general
0 paper records
fully digital patient workflow
Web + mobile
companion apps for staff & patients
Telecom · B2B

EsimHub — eSIM infrastructure for resellers

A multi-tier reseller platform handling provisioning, billing reconciliation, and white-label distribution — the rails behind consumer eSIM brands across 40+ countries.

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40+ countries
white-label distribution network
142 partners
multi-tier reseller management
99.9% uptime
monitored & operated in-house
Hospitality · POS

ThinkPOS — point of sale for restaurants & bars

Offline-first tableside ordering, kitchen display, stock, and shift reports — built for floor staff who have ninety seconds to get the order in.

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Offline-first
orders never blocked by the network
< 90 seconds
from table to kitchen display
Any device
tablets, terminals, phones
Besmend Islami, founder of ThinkTrek
Besmend Islami
Founder & CEO
04 — The founder's standard

"We build software the way it should be built — seriously, and without shortcuts."

Ten years on, every project still ships through the same hands that designed it. That is the whole model — and the reason our clients stay.

checkOwner-led — a founder in every engagement
checkDirect line to the engineers writing your code
checkTechnology chosen to minimise long-term risk
checkQuality measured in uptime, not promises
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05 — What clients say

Judged by the people who depend on us.

Most of our work comes through referral — operators who run on our systems telling other operators. That only happens when the software holds.

ThinkTrek didn't just deliver the system — they understood how a clinic actually runs its day. Five years in production and it has never been the reason we stopped working.
ABDr. A. BerishaClinic Director · Klinikaime customer
We needed a partner who could own provisioning, billing, and distribution across forty markets — and disagree with us when we were wrong. They do both, reliably.
EHPartner Network LeadEsimHub reseller program
Our ticketing and ERP runs across thirty call centers. When something matters at 2 AM, we reach an engineer who knows the system — because they built it.
OMOperations ManagerRegional call-center network
06 — How we work

A process built on accountability.

No black box. You see the architecture before we build, the system as it grows, and the team — always the same one — at every step.

01

Discovery

One working session to map the problem, constraints, and what "done" means.

02

Architecture

A written technical plan you can challenge — before a line of code exists.

03

Build

Design and engineering in the same sprint, with a working system every two weeks.

04

Launch

Zero-downtime cutover, data migrated, staff trained on the real system.

05

Operate

Monitoring, SLAs, and quarterly planning — we stay in the room for years.

ThinkTrek Solution

Book a free 15-minute consultation.

Bring the problem — we'll bring an engineer, not a salesperson. You'll leave with an honest read on scope, risk, and cost, whether or not we work together.

Book a consultationarrow_forward call+383 48 86 89 80
hello@think-trek.com · Response within one working day · Gjilan, Kosovo